Help

Answers for all nine faces. If yours isn't here, write to watchfaces@thesako.com.

Changing a face's settings

Settings live on your phone, not on the watch. Open the Connect IQ Store app or the Garmin Connect app, find the face among the watch faces installed on your watch, and open its settings. The watch picks up the changes at its next sync with the phone.

The faces have no settings menu on the watch itself in this version.

Installing and switching faces

Install a face from the Connect IQ Store app on your phone, or from the store on the web. It then appears in the watch's list of watch faces, where you can select it.

If a face looks wrong after an update, switch to another face and back. If that doesn't fix it, remove the face and install it again. Removing a face resets its settings.

A field shows "--"

The watch has no value to show yet. The usual reasons:

• Weather and temperature come from the forecast your watch last synced from your phone. Without a recent sync they show "--".
• Your watch doesn't record that value, such as Pulse Ox, sleep score or solar intensity on some models.
• Nothing has been recorded yet, for example sleep score before your first night with the watch.

Battery in days or percent

Battery shows the days left, such as 6D, when the watch has an estimate. It shows percent while charging, when less than a day is left, or when the watch has no estimate. Most faces let you pick percent instead.

Always-on mode

When the watch is set to keep the screen on, each face switches to a dimmed, simpler view when you lower your wrist. It updates once a minute and moves a few pixels now and then to protect the AMOLED screen. Seconds only show while the watch is active. Each face has three always-on styles: Rich, Minimal and Time only.

Touch and hold

On a Venu 4, touch and hold a field to open the matching screen on the watch, such as heart rate or Body Battery. The Instinct 3 AMOLED has no touch screen, so this doesn't apply there.

Supported watches

• Venu® 4 45 mm
• Venu® 4 41 mm
• Instinct® 3 AMOLED 50 mm
• Instinct® 3 AMOLED 45 mm
• D2™ Air X15, which shares the Venu 4 45 mm profile

Privacy

The faces collect nothing and send nothing; they only show data the watch already has. This site sets no cookies and runs no analytics.

Health readings on the faces are for general information and not for medical use.

Contact

Write to watchfaces@thesako.com. Say which face and which watch you have, and what you see. A photo of the watch helps.

I read every email and usually reply within a few days. Fixes reach you as updates through the Connect IQ Store.